Member FAQ

Answers for Cabbie Care members, old and new

Membership & Costs

How do I become a member?

Register through our website. Once confirmed, you'll get a confirmation email — membership starts after the required payment is made.

How much does membership cost?

A$300 per year.

Can I cancel my membership?

Yes, anytime — but membership fees are non-refundable.

Can I transfer my membership?

No. Membership is personal and non-transferable.

I don't own a taxi — can I join?

Yes, you may be eligible for limited services depending on your circumstances, though not all services may be available.

I'm not full-time — can I join?

Yes. Full fees apply, and access to certain benefits may depend on your performance and usage.

Can I use only some facilities?

Yes, but the full $300 annual fee still applies — you remain a full member.

Benefits & Payments

What are the terms of income protection?

If a member is hospitalised or medically unable to work after an accident, limited income support may be available, subject to medical evidence and eligibility.

How does the 2% holiday payment work?

Eligible members get 2% of qualifying net transactions (Jan–Dec) through the terminal — e.g. $50,000 in transactions = $1,000 payment, paid around 15 January.

How does the superannuation benefit work?

We may run campaigns to generate revenue supporting members' self-funded super, and help set up arrangements through professional support.

What if my taxi breaks down or crashes?

We may assist eligible members with a backup taxi regardless of fault, subject to availability — rental fees apply.

Do I get referral benefits for new members?

Not currently. We may introduce rewards for members as we grow.

Support & Future

What if my network provider won't allow a campaign?

What support do I get after joining?

Guidance through the membership process — terminal setup, transitioning insurance, income-loss documentation and super arrangements.

Will there be more services in future?

We're continuously improving — your questions, suggestions and ideas help shape what comes next.

Important: don't return your existing terminal until you've received our replacement, and don't cancel your current vehicle insurance until your new cover is confirmed and the certificate received.