What is the POPTAXI app?
A “Pay Own Price” taxi app — book a taxi through the mobile app or from our website.
POP Taxi Melbourne
poptaxi.com.au
Passenger FAQ
Answers for POPTAXI riders, from booking to drop-off
About the App
Why use POPTAXI?
A local, affordable initiative with less wait time and more trips — a smarter, greener choice with fewer CPV vehicles on the road.
Are there subscription fees?
No. There are no subscription or other fees to use the app.
What payment methods can I use?
Cash, cards or taxi cards, paid directly to the driver. POPTAXI doesn’t process in-app payments, for financial safety.
How do I remove my profile?
Use “delete account” in the app menu, or email poptaxivic@gmail.com and the team will help resolve it.
Booking & Cost
How can I call a taxi?
A human call centre is coming soon. For now, book through the mobile app or website, or contact poptaxivic@gmail.com / SMS 0424 573 717.
Can I book a taxi in advance?
Advance booking is coming soon to the app. For now, contact us directly for assistance.
Where do I check my booking status?
Current bookings show in the app or web. Advance bookings are confirmed by SMS or email.
Can I find out the cost of a trip?
Yes — once you set pickup and destination, the app shows an approximate taxi and ride-share cost so you can offer a price or travel by the meter.
How much will my ride actually cost?
The estimated fare shows before you confirm. The final fare may vary with distance, time, traffic, waiting time or applicable charges.
Your Trip
How do I know where my driver is?
Once your ride is confirmed, you can track your driver’s location in real time through the app.
Can I choose a specific driver?
Drivers are usually assigned automatically, based on availability and proximity to your pickup.
Can I cancel my ride?
Yes, from the app — a cancellation fee may apply depending on the circumstances.
What if my driver doesn’t arrive?
Contact them through the app first. If you can’t reach them, cancel the ride or contact poptaxivic@gmail.com / SMS 0424 573 717.
Can I book a ride for someone else?
Yes — just make sure their pickup details and contact information are correct.
What if the driver takes the wrong route?
Raise it politely with the driver, or report the issue afterwards by email or SMS.
Safety & Support
Can I contact my driver after the ride?
Direct contact may be limited for privacy and security. For lost items, use the app’s Lost & Found or contact support.
What if I leave something in the vehicle?
Report the lost item through the app as soon as possible, with details of the item and the ride.
How do I rate my driver?
After your ride, the app will normally ask you to rate the experience and leave optional feedback.
What if I have a problem with my ride?
Go to Help/Support in the app, select the relevant ride, and submit your concern.
Is my personal information safe?
It’s handled under POPTAXI’s privacy policy — avoid sharing sensitive details unnecessarily.
Are rides available 24/7?
Availability depends on your location, driver availability, and the service’s operating hours.
Email poptaxivic@gmail.com or SMS 0424 573 717 — your feedback shapes what we build next.