What is the POPTAXI app?
A taxi app that gets you extra trips — no commission or fixed fees.
POP Taxi Melbourne
poptaxi.com.au
Driver FAQ
Answers for POPTAXI drivers, from sign-up to your next trip
About the App
Why use POPTAXI?
A local, affordable initiative with less wait time and more trips — a smarter, greener choice with fewer CPV vehicles on the road.
Are there subscription fees?
No. There’s no fee to use the app. Each completed job costs $2, including the Government Levy, paid by the passenger as a booking fee.
What payment methods can I take?
Cash, cards or taxi cards, paid directly to you. POPTAXI doesn’t process in-app payments, for financial safety.
Account & Sign-up
How do I become a driver?
Download the driver app, create an account, submit your personal and vehicle documents, and complete verification.
What documents do I need?
Driver Licence, DC ID card, front and back taxi photos with registration plate, your ABN, and a current Roadworthy Certificate.
How long does verification take?
It depends on document accuracy and the review process — you’ll be notified once your account is approved.
How do I remove my profile?
Use “delete account” in the app menu, or email poptaxivic@gmail.com and the team will help resolve it.
Driving & Trips
Can I drive whenever I want?
Yes — you can generally choose when to go online and accept rides based on your own availability.
How do I receive ride requests?
Nearby requests appear in the app while you’re online. Review the details, then accept or decline.
Can I cancel after accepting a ride?
Yes, but unnecessary cancellations may affect your account or eligibility for certain benefits.
How do I find the pickup location?
The app shows the pickup point and navigation — always check it carefully before starting the trip.
How do I start and end a trip?
Start once the passenger is safely seated; end only after reaching their destination.
How is my fare calculated?
Distance, time, ride type, demand, waiting time and applicable fees can all factor in.
What if a passenger cancels?
You may be eligible for a cancellation fee, depending on the circumstances and policy.
Safety & Support
A passenger left an item — what now?
Report it through the app’s Lost & Found system and follow the support instructions.
Can I contact passengers after a ride?
Keep communication through the app for privacy and safety — avoid using their details for anything else.
How do I report bad passenger behaviour?
Use the app’s reporting or support feature after the trip, with accurate details of what happened.
How do ratings work?
Passengers rate you after each trip; ratings can affect your overall standing and access to features.
What if my rating drops?
You may receive feedback, warnings or training, depending on driver-performance policy.
Can I drive for another platform too?
That depends on your driver agreement and local regulations — check the applicable terms.
Can I change my vehicle?
Usually yes — update your vehicle details and submit any required documents first.
How do I contact driver support?
Open Help/Support in the driver app, select the issue, and include your trip ID for a faster resolution.
Email poptaxivic@gmail.com or SMS 0424 573 717 — your feedback shapes what we build next.